According to a recent study, the spends about $1.3 million per year on tech support services. That’s a lot of cash, and it begs the question: are businesses getting their money’s worth? The answer, unfortunately, is no. In most cases, companies are overspending on tech support and not getting the level of service they need. In this post, we will explore the cost of local tech support services and how businesses can get better value for their money.

 What are the hourly rates for IT support?

IT support services can be expensive, but the cost of not having IT support can be even higher. The hourly rates for IT support vary depending on the size and complexity of the project, as well as the level of expertise of the technician. However, most IT support services charge between $20 and $75 per hour, depending on the skill and service provided.

 If you’re looking for a more affordable option, there are several third-party companies that offer flat-rate IT support services. These companies usually charge a set fee for a specific number of hours per month, and they will work with you to make sure your needs are met. However you choose to go about it, it’s important to make sure you have quality IT support in order to keep your business running smoothly.

What are the most common services provided by IT support?

Consultation, support, and management are the three most common services provided by IT support.

Consultation: The first step in hiring IT support is usually a consultation. This meeting is an opportunity for the IT support team to learn about your business and the technology you use. They will ask about your current setup, your goals for the future, and any problems you’re experiencing. This information will help them put together a plan for providing support and managing your technology.

 Support: Once the plan is in place, the IT support team will provide ongoing support to keep your systems running smoothly. This may include remote support, on-site support, or a combination of both.

 Management: In addition to supporting and maintaining your current systems, the IT support team can also help you plan for the future. They can recommend upgrades or new technologies that will help you meet your goals, and they can help you manage those investments over time.

The average cost of hiring a full-time IT staff member versus contracting out services to a third-party provider?

When it comes to hiring IT staff, there are two options: You can either bring on a full-time employee or outsource to a third-party provider. The average cost of a full-time IT staff member is around $60,000 per year, including benefits. However, this option can be prohibitive for small businesses that don’t have the budget for it. In contrast, contracting out services to a third-party provider is typically much more affordable. You can expect to pay a fraction of the cost of hiring a full-time employee. Plus, you get the added benefit of access to specialized expertise and support.

 How do you know if you need IT support, and what should you expect from a good service provider?

You may need IT support if your computer is running slowly, you’re having trouble with your internet connection, or you’re having difficulty installing or using the software. It’s also a good idea to have someone you can call for help if your computer is infected with a virus or you’ve lost important data. When looking for a service provider, it’s important to consider the cost, the quality of service, and the availability of support. You should also ask about the provider’s experience in providing support for your specific type of equipment or software.

How can you save money on your IT expenses without compromising on quality or service level agreements (SLAs)?

There are a few ways to save money on your IT expenses without compromising on quality or service level agreements (SLAs). One is to outsource your tech support needs to a third-party provider. This can be a cost-effective solution, as it allows you to only pay for the services you need. It also eliminates the need to invest in hardware and software, and you can typically save on staffing costs. Another way to reduce your IT expenses is by using cloud-based solutions. Cloud-based services are more affordable than traditional software, and they often come with more features. Plus, you can access them from any device with an internet connection.


There are a few things to consider when deciding if you need IT support, such as the cost, quality of service, and availability of support. If you’re looking to save money on your IT expenses without compromising on quality or service level agreements (SLAs), outsourcing your tech support needs to a third-party provider or using cloud-based solutions can be a cost-effective solution.